“Our cloud microservices architecture adapts to insurers and MGAs, preserving differentiation with minimal manual intervention.”
At Weecover, we are certain that behind every technological advance there are people who make it possible. Alberto Altayó is an example of this: he combines a strategic vision of insurance operations with the ability to turn technology into a genuine engine for efficiency and scalability.
With his experience as Chief Operating Officer, Alberto has found the ideal place at Weecover to materialize his purpose: optimizing complex processes, maintaining the agility of a technology startup, and ensuring the precision of an insurer.
We spoke with him to discover how he perceives the operational challenges of the InsurTech sector and what mission guides Weecover’s daily work.
From your experience as COO, what are the biggest operational challenges an InsurTech faces when scaling its model in the insurance ecosystem?
The major challenge is reconciling the construction of a configurable, secure, and scalable technological product with the agility, personalization, and urgency required by the business.
In an environment where the speed of product launch is key, how does Weecover manage to maintain the balance between operational agility and quality control?
We try to clearly differentiate between configurations that are already supported by the available and mature modules on the platform and projects that require us to expand our capabilities. In this way, we are able to tackle different needs in parallel and deliver the majority of programs in short periods.
Operational efficiency is often invisible but decisive. What internal processes or practices do you consider key to Weecover operating with the precision of an insurer and the agility of a tech startup?
If I had to summarize it, I would definitely say that culture is the key, and I can make it concrete with some examples:
- Every team member makes tangible and constant contributions aimed at fulfilling objectives. The focus is directed exclusively toward actions that generate a real impact on the market.
- Responsibility and trust constitute the fundamental principles of our relationship, which translates into a high level of autonomy in performing functions and a minimal layer of control or supervision.
- The organization maintains a clear direction, combined with a horizontal structure, where support, collaboration, and continuous training are essential elements.
How does Weecover’s CORE technology contribute to optimizing the operational management of insurers and MGAs that integrate it into their day-to-day work?
Weecover’s technological platform, thanks to a cloud microservices architecture, is capable of adapting to the business definition of each insurer and MGA, allowing them to maintain their essence and differentiation. For example, their commercial proposition. At the same time, it facilitates the transactional processes needed to operate the business with the least manual intervention.
Embedded insurance is transforming how companies distribute their products. What operational challenges does this model pose, and how does Weecover address them?
Embedded insurance opens the doors of a market previously occupied by only a few players to an infinite number of new actors. This type of distribution, which puts the customer at the center, is much more demanding from a technological standpoint. The goal is to issue a policy with minimal friction while complying with all legal requirements. But it is not just a technological challenge; it is also a customer experience and operational challenge. Embedded insurance requires a deep understanding of the business: the sales channels, the different customer contact points, post-sales scenarios linked to the main product that may affect the policy, etc. Then, we aim for all this management to be carried out digitally by the different users, including end customers, customer service teams, sales, and telesales teams, by delivering front-end pieces adapted to each role.
In a context where regulation is tightening (DORA, IDD, etc.), how is operations managed to ensure regulatory compliance without losing efficiency?
Regulatory compliance is a basic requirement demanded by all our clients and investors in any case. It is mandatory and critical, and it is an area where we rely on experts in both the technical and the more operational aspects.
What technological trends do you believe will mark the evolution of the insurance sector in the coming years?
It is impossible not to mention AI, but we are not specialists in it, nor do we want to be. What we are clear about is that our platform, which was born to integrate with any ecosystem, is the best precursor for applying AI to transactional or product generation processes.
